Forms of ID
Before you can take your bike box away we will require two forms of ID, one of which MUST be photographic. Suitable ID is limited to passport, drivers licence, official utility bill less than three months old. We will take a copy of these forms of ID and also take a photo of you and the hired box. Once the box is returned undamaged we will destroy these copies.
YOU MUST HAVE THE REQUIRED ID… THERE ARE NO EXCEPTIONS!
Refundable Booking Deposit
A refundable booking deposit (which is always equal to the cost of hire) is payable in advance by either cash or bank transfer at the point of booking. This is fully refundable up to 30 days before the hire commences.
If the booking is cancelled between 30 and 3 days, we will retain 20% of the deposit. If cancelled within 2 days of the hire commencing we will retain 50%.
Refundable Security Deposit
A refundable security deposit of £100 per box is payable on the day of hire by card or cash. No exceptions.
Once the box is returned, inspected by us and assessed to have not sustained damage beyond minor cosmetic damage, your security deposit will be returned in full.
If there is any damage or the box not returned the following terms will apply.
Reasonable Cosmetic Damage
We know bike boxes can sustain a certain level of cosmetic damage during normal use. If all our box suffers whilst in your care is the odd scrape or scratch, no problem, you'll get your security deposit back.
Repairable damage (partial security deposit refund)
Includes but isn't limited to broken clasps, damaged wheels, torn or missing padding, lost or broken support struts, detached or missing straps, damaged hinge. In these instances, we will first send the box for a repair quotation, present the quotation to you, then effect the repair. All costs, including any shipping, will be deducted from your security deposit. If the repair costs exceed the security deposit we will make a claim against you for the balance.
UNDER NO CIRCUMSTANCES SHOULD YOU ATTEMPT TO REPAIR ANY DAMAGE YOURSELF.
Unrepairable damage (No security deposit refund)
If the case is damaged beyond what is economically repairable we will retain the full security deposit and make a claim against you to cover the cost of replacement. Unrepairable damage includes but isn't limited to cracked, dented, crushed or punctured shell. Snapped hinge.
If the box is not returned to us for whatever reason we will retain the full security deposit and make a claim against you to cover the cost of replacement.
Late returns will be charged at the regular additional day rate for the first two days, then at £15 per day thereafter.
We accept no responsibility whatsoever for any loss or damage incurred to you, your bike or any third party directly or indirectly resulting from the use of our bike box, no matter how well or poorly the bike is packed, in accordance with our video guide above or not.
We also do not accept any liability with respect of any train company, airline, airport, handlers or any other carrier or their agent refusal to accept the bike box for transportation for whatever reason.